Frequently Asked Questions
About Brand
What is Buyglobal?
What is Buyglobal?
Buyglobal is a global online store that brings together quality furniture, home appliances, garden & outdoor tools, and lifestyle products - all in one place.
We work directly with trusted manufacturers and verified suppliers to ensure every item meets our standards for reliability and design. With local warehouses, fast shipping, and transparent after-sales support, Buyglobal makes global shopping easy and worry-free.
Buyglobal - Quality You Trust, Value You Deserve.
About Shipping
Where do you ship from?
Where do you ship from?
Currently, Buyglobal ships within the continental United States, ensuring fast and reliable delivery from our U.S. warehouses.
Shipping is not available to:
l P.O. Boxes, APO/FPO addresses
l Hawaii & Alaska
l Locations outside the continental U.S.
We’re actively expanding our logistics network to serve more regions in the near future.
For the latest updates or details, please check our shipping policy: https://www.buyglobal.com/policies/shipping-policy
How long does shipping take?
How long does shipping take?
Most orders are delivered within 5–7 business days.
Delivery times for pre-order or special items may vary depending on product availability and warehouse location.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also log in to your Buyglobal account and check under “Track Your Order” for live status updates.
About return& warranty
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Every Buyglobal product is covered by a limited warranty depending on its category.
l Furniture: 12-month structural warranty
l Garden Tools: 12-24 months for the main unit; 6-month for accessories
l Electronics: 12-month warranty
l Kitchen Appliances: 12-month warranty for the main unit; 6-month for accessories
You can find full details by category in our Warranty Policy: https://www.buyglobal.com/pages/warranty-policy
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process. You can check the details here
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and include clear photos or videos showing the issue. Our support team will review your case and provide solutions accordingly.
Emails: support@buyglobal.com
See full details in our Return & Refund Policy: https://www.buyglobal.com/policies/refund-policy
Others
What payment methods can I use on Buyglobal?
What payment methods can I use on Buyglobal?
We offer several secure and convenient payment options to make your shopping experience smooth and reliable.
l Credit & Debit Cards: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa
l Digital Payments: PayPal
All payments are processed through encrypted channels to ensure your information stays safe.
Please note that available payment methods may vary slightly depending on your billing country or region.
Does Buyglobal offer discounts or promo codes?
Does Buyglobal offer discounts or promo codes?
Yes! We occasionally run seasonal sales and offer exclusive coupons to newsletter subscribers.
Join our mailing list at checkout to get early access to deals.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Does Buyglobal have a customer support hotline?
Does Buyglobal have a customer support hotline?
You can find our Buyglobal Chatbot on the bottom right corner of every page on our website. This chatbot can instantly help answer common questions about products, shipping, orders, and warranty information 24/7.
For personalized assistance, please reach our customer service team by email at support@buyglobal.com
How can I share feedback or product reviews?
How can I share feedback or product reviews?
We’d love to hear from you! You can leave a review directly on the product page or email your feedback to support@buyglobal.com
Your input helps us improve and serve you better.
