Refund policy
Return & Refund Policy
We are confident that you will be pleased with your purchase; however, if it does not fully meet your satisfaction, we have simplified the return process to ensure a seamless experience for you.
1.Cancellation
Customers can request a full refund within 24 hours after placing an order on buyglobal.com.
Orders cannot be canceled once they have been shipped.After shipment, you may request a return instead.
2.Return Policy
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of purchase for an exchange or refund.
Returned items must be:
-Unused and in their original condition
-In the complete original packaging (including manuals, accessories, and tags)
-Certain items (such as clearance, final sale, or personalized products) are not eligible for return.
For non-quality related returns, the buyer is responsible for return shipping costs.
3.Return Process
Contact our Customer Service team at support@buyglobal.com
with your order number and reason for return.
Our team will provide you with return instructions and a return shipping label (if applicable).
Please make sure all components are included in the package.
4. Return Shipping Costs
If the return is due to defective, damaged, or incorrect items, we cover the return shipping cost.
For all other returns (e.g., change of mind, wrong size/color chosen), customers are responsible for return shipping fees.
5.Refunds
Refunds are typically processed within 7–10 business days after the returned item is received and inspected.
You will receive an email confirmation once the refund has been issued.
Refunds will be credited back to the original payment method.
If you have not received your refund within 14 business days, please contact us at support@buyglobal.com.
6. Exchanges
Currently, we do not offer direct exchanges. If you need a different item, please place a new order after returning the original product.
7. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us at support@buyglobal.com
within 7 days of delivery. We’ll resolve the issue quickly with a replacement or refund.
Reminder: To ensure a smooth return, please do not send items back without contacting our Customer Service team first.
Customer Service Contact
📧 Email: support@buyglobal.com